Last updated: August 2026
All sales are final. How Minds Work does not give refunds. Every product we sell is either delivered instantly or built for one named person from their own intake answers. Once it is delivered it cannot be returned, un-read, un-heard, or resold. Please read this page before you buy, because buying means you accept it.
One exception: The Salt Line. The Salt Line ($27) is sold with a ninety day money-back guarantee, and that guarantee overrides everything else on this page. See section 1a below. Nothing else we sell carries one.
All purchases from How Minds Work are non-refundable and non-returnable, except The Salt Line (see 1a). This covers digital guides, audio rituals, ebooks, the Completion Immersion, and every subscription. Apart from that one exception we do not offer refunds, partial refunds, credits, exchanges, or cooling-off periods, and there is no refund window to miss.
The Salt Line is the one product we sell with a money-back guarantee, and where this section and any other part of this policy disagree, this section wins.
You have ninety days from the date of purchase. Reply to the email that delivered the ritual, or write to support@howmindswork.org, and say the word refund. You do not need to give a reason, fill in a form, or return anything. Keep the audio and the written guide either way. There is no subscription attached to The Salt Line, so there is nothing to cancel.
You agree to this at checkout. Before payment you are shown a notice that the purchase is final, and you must tick a box confirming you understand it. That tick is your consent and we keep a record of it with your order.
These are not stock items sitting on a shelf. Digital files are transferred to you the moment you pay and cannot be taken back. The Completion Immersion is written around one person's loss, their name, and their answers, then delivered digitally. That work is spent the moment it starts, whether or not you use it.
Download and streaming access is granted immediately on payment. By buying, you ask us to begin delivery at once and you accept that once access has been granted the sale is complete and final.
Payment starts the build. Intake and ritual writing are made-to-order for you and cannot be reassigned to anyone else. No stage of this is refundable, including before intake is submitted.
What we do instead: if a delivered piece does not match the answers you gave us, tell us and we will rebuild that piece at no cost, as many times as it takes to get it right. Fixing the work is the remedy here, not money back.
You can cancel at any time from your receipt email or by writing to support. Cancelling stops all future charges. Charges already taken are not refunded and the current billing period is not pro-rated.
Filing a chargeback against a purchase covered by this policy is a breach of the terms you accepted at checkout. We contest chargebacks and supply the bank with your checkout consent record, delivery logs, and access timestamps. Accounts with an open chargeback are suspended, including access to any files already delivered. If something is wrong, email us first. We fix work.
Email support@howmindswork.org from the address you purchased with, and include your order number. We reply within two business days.
Nothing in this policy removes rights you have under the consumer law of your own country. Where local law gives you a stronger right than this page does, that law applies. Where the law allows you to waive a cancellation right in exchange for immediate delivery of digital content or made-to-order goods, your purchase is that waiver and you agree to it at checkout.